Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

• Name, address, and contact information
• Email address and phone number
• Billing and payment information
• Gate codes, access instructions, or other property-related details necessary to perform services
• Communications and correspondence with our team

Information Collected Automatically:

• IP address and browser type when visiting our website
• Pages viewed and time spent on our website
• Cookies and similar tracking technologies

Information Collected During Service:

• Photographs and videos of your pool, equipment, and surrounding property areas taken during service visits for documentation and reporting purposes
• Water chemistry readings and equipment data
• Service history and notes

2. How We Use Your Information

We use the information we collect to:

• Schedule, perform, and communicate about pool maintenance services
• Process payments and manage your account
• Send service reports, photos, and recommendations
• Respond to inquiries and provide customer support
• Send billing invoices and account-related notifications
• Send service updates, scheduling changes, and appointment reminders via call or text message
• Improve our services and website
• Comply with legal obligations

3. Text Message Communications

By providing your mobile phone number, you consent to receive text messages from Best Day Pools related to service scheduling, appointment reminders, billing, and account updates. Messages may be sent using automated technology.

Message frequency varies based on your service schedule and account activity. Standard message and data rates may apply.

To opt out of text messages at any time, reply STOP to any message you receive from us. For help, reply HELP. Opting out of text messages may affect our ability to notify you of service updates and scheduling changes.

4. Photography & Property Media

As part of our service reporting process, Best Day Pools technicians may photograph your pool, equipment, and surrounding areas. These photos are used solely for service documentation, reporting, and internal records, and are shared with you via your service reports.

We will not use photographs or media of your property in any marketing, advertising, or promotional materials without your separate written consent.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: Third-party vendors who assist in operating our business, processing payments, or delivering communications (such as our service management platform, Skimmer). These parties are contractually obligated to protect your information.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: When required by law, court order, or governmental authority.
• Safety: When necessary to protect the rights, property, or safety of Best Day Pools, our customers, or others.

6. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can instruct your browser to refuse cookies or alert you when cookies are being sent. Note that some parts of the website may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information for as long as necessary to provide services, maintain your account, comply with legal obligations, and resolve any disputes. When your information is no longer needed, we will dispose of it securely.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to certain legal exceptions
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date above. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: